Terms of Service

By commissioning me, you are stating that you have read and agreed to these terms.


Basic Terms of Service:

By purchasing a commission from me (the artist) you agree to be purchasing my services only. If you have a problem with any of the below conditions, they may be changed if discussed with me prior to paying for your commissioned piece.

Please read the terms carefully:

I, Caylie (the artist):

  • I reserve the right to cancel and refund the order at any time for any reason.

  • I retain all copyrights over the commissioned artwork.

  • I will NOT claim the intellectual property (IP) of the commissioned artwork.

  • I reserve the right to post the commissioned artwork online, in my portfolio as well as in publications such as art books.

You (the customer/commissioner):

  • You may upload the commissioned artwork on any website and social channels.

  • You may NOT make profits from the commissioned piece (reselling, redistributing, uploading to POD-services, make prints, etc.)

  • You may NOT alter the commissioned artwork without my (the artist's) consent.

  • You MAY be allowed to sell the artwork if it is a part of an Adoptable. Please discuss this with me prior to paying for the artwork.

  • You retain the rights to the intellectual property (IP).

  • You may NOT use the commissioned artwork for commercial purposes. The license to the commissioned artwork may be purchased at any point - contact me for info.  

In Depth Terms of Service:

SECTION I. IMAGE COPYRIGHT

  1. I, Caylie (the artist), claim the rights to the produced drawing, not the buyer. Therefore I am allowed to use the copyrighted artwork to:

    • Promote myself with it everywhere

    • Publish books with it (artbooks, etc.)

    • Display it everywhere to my liking (website, social media, etc.)

    • Post it wherever I want

  2. The buyer is allowed to:

    • Use the commissioned piece for personal use unless agreed otherwise (you can upload it on all your social media profiles, forums, etc.)

    • Print the artwork and claim the character(s) as their own, but not the artwork itself.

    • Use the artwork to promote themselves. You are not forced to give me credit when you post it but it is very appreciated.

    • Use the artwork on their Youtube channel and in monetized videos as long as the artwork itself is not the main subject for the earnings.

  3. The following is considered copyright infringement:

    • Reproducing/using the copyrighted artwork commercially - means making money off it in any way.

    • Claiming the artwork as your own

    • Removing my signature from the artwork

    • Altering the artwork without my consent

    • I reserve the full rights to the image and it's use/distribution unless otherwise agreed upon (rights to the image for your own non-personal use may be purchased at any time).

SECTION II. PAYMENT INFORMATION

  • Currency accepted is either USD and can be paid through Ko-fi, PayPal, Venmo, or Cashapp.

    • Additional fees may be applied through Paypal.

  • Commissions will be paid in full before the sketch process begins.

  • Don't send me any payment before I have agreed to give you a slot and requested you to send me the payment.

SECTION III. REFUND POLICY

  • If you cancel the commission and I have already started, but have not been given a sketch, you will receive a 50% refund.

  • If you cancel the commission and have already approved a final sketch you will receive no refund.

  • If for any reason I am unable to start your commission you will receive a 100% refund.

  • If you cancel your order before I started it, you will get a %100 refund.

    • If you are getting a refund, do not request a Paypal charge back. I will transfer the money back to you myself.

  • If you request a Paypal charge back at any point when you were not allowed to ask for a refund you will lose all before mentioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the charge back and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

SECTION IV. CONTACT AND COMMUNICATION

  1. Discussion of commissions can be conducted via email.

  2. Visual Reference Guidelines

    • Client must provide at least one clear and concise visual reference or detailed description. This can be a rough sketch or a few sentences describing what the client is wanting.

    • Please supplement the visual reference with any important information I may need to know to correctly draw the character.

SECTION V. CUSTOMER SATISFACTION

  • I will do everything I can to make my customers happy!

  • If you have a problem with anything in regards to the commissioned piece please tell me right away so we can find a solution together.

  • I am willing to change some of my terms for you if you ask before I start on your commission. If you, e.g., do not want me to post your art anywhere, we can discuss this.

SECTION VI. WILL/WON'T DRAW

  1. Below is a general guideline for what I will or will not draw.

  2. Allowed Content

    • Humans/humanoids/Fantasy humanoid characters

    • Fanart

    • NSFW

  3. Disallowed Content

    • Hateful or discriminatory art

  4. You must be over the age of 18 to commission adult content. I am a United States citizen and abide by United States laws. Breaking this rule is extremely serious and will result in blacklisting/blocking on all social media, email, and any other means of contact. By ordering anything 18+/NSFW you are agreeing that you are at or above the age of 18.

SECTION VII. WORKFLOW PROCESS

  • Client submits their commission request via the commission form.

  • I will review your request via email and reply back with any further questions and/or accepting your commission and submit an invoice.

  • Client will pay invoice.

  • I will notify you when I have started on your commission.

  • I will provide a sketch for the client to approve before beginning the final piece. The client may make adjustments at this time.

    • During the sketch process, you will see work-in-progress and these images will usually include a watermark and be smaller than the finished piece.

    • The time it takes to finish your commission varies 2 days - 45 days depending on factors such as health, the complexity of the commissioned piece, and the queue I have for commissions.

    • If anything comes up that will slow the progress of the initially estimated delivery time I will let you know.

  • Once the piece is finished you will receive the full-resolution image along with a web-friendly size. Note that there is no physical product.

  • If you do not want me to post your commission online, you must tell me when you order.

SECTION VIII. REVISIONS

You get 3 rounds of changes on the commissioned piece included in the price.

  • A fee will be added if you want something changed on the final drawing - unless a misunderstanding from my side has been made.

  • If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.

  • If your reference is unclear to start with, changes will come at an extra charge.


Thank you for your interest in my artwork.

Please don’t hesitate to ask any questions!

Version 1.01
Created: 02/09/2023
Last Updated: 09/02/2024

This TOS may be subject to change at any time without notice.

Changes will not be applied retroactively.